Ivan Luis C Malbataan | N M Hipolito Jr | M V Capilitan | S L Arisapa
Discipline: Education
This study examined the impact of transitioning from a manual pen-and-paper system to a digital clinic management information system at Metromedics Healthcare Services. The primary objectives were to evaluate improvements in time efficiency for logging and retrieving patient information, reductions in unauthorized access incidents, enhancements in staff satisfaction and workflow efficiency, and the system's feasibility through a cost-benefit analysis. The study also assessed usability, functionality, security, and maintainability using ISO 25010 standards. The study utilized the iterative waterfall model guided the software development life cycle (SDLC) to ensure a structured approach. Data collection involved total enumeration for employees and convenience sampling for patients. Employees completed ISO 25010-based surveys, while patients evaluated system usability via a 4-point Likert scale, focusing on ease of use, accessibility, and security features like QR code authentication. The findings highlighted substantial improvements in operational efficiency, significant reductions in task completion times, and a marked decrease in unauthorized access incidents. The system boosted staff productivity and patient care by streamlining data handling and enhancing security. A cost-benefit analysis demonstrated financial feasibility, with a payback period of approximately three years and a 19.82% return on investment (ROI). This study concludes that the digital system effectively addressed challenges of the manual system, improving operational effectiveness, security, and workflow efficiency. It establishes the Patient Information Management System with QR Authentication as a secure, cost-effective, and user-friendly solution, benefiting both staff and patients while contributing to healthcare technology advancements.
ISSN 3028-0842 (Online)
ISSN 3028-0834 (Print)
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